Returns for CreditAll merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must call contact us at Support@HighCountryCampingGear.com for an Return Authorization number and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be post marked within 30 days of the invoice date or restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD's will be accepted. As always,
Damaged in Transit If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please include your phone number. Please contact Support@HighCountryCampingGear.com immediately and you will receive instructions on how to handle the problem. Please DO NOT request a RMA#.
Damaged MerchandiseUpon inspection of returned merchandise and damage found is not to be at fault by the consumer, a refund will be issued. However, if the returned merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued.
HighCountryCampingGear.com, handles defective merchandise for a handful of brands, but most need to go back to the manufacturer. If you have received defective merchandise, Please contact us at Suppport@HighCountryCampingGear.com, and we will send you the manufacturers information. All defective items that are sent back to us, but are supposed to be handled by the manufacturer are subject to a 15% fee.
At HighCountryCampingGear.com, we realize that errors can happen. That is why we ask that you double check your order to make sure your address, phone number, city, state, phone number merchandise item number, color and size are correct. Please keep your invoice and contact us at Support@HighCountryCampingGear.com for an RA #. We will email a UPS return label to you. If the order was shipped ground, and you decided to overnight the package to us to get it here faster, you will do so at your own expense. Once the incorrect item is received, credit will be issued. A new order will need to be placed by you for the correct item.